Central Chevrolet’s Commitment to Transparent Vehicle Pricing

WEST SPRINGFIELD, MA — In recent months, the Federal Trade Commission (FTC) has placed 97 dealer groups on notice for deceptive pricing practices, including accusations of false pricing listed on dealer websites that failed to disclose all necessary fees. At Central Chevrolet, we understand this news may concern those searching for a new or used vehicle in the Pioneer Valley, and we want to be as transparent as possible about the steps we take to ensure our customers are always provided accurate information.

To be unequivocally clear: Central Chevrolet has not been, and has never been, served with any documents related to deceptive pricing from the FTC. We have always taken the initiative to go beyond what is legally required, acting in good faith and implementing policies across our dealership that place transparency at the foundation of every decision we make.

Our Website

For the most accurate vehicle pricing and a complete breakdown of costs, we recommend visiting our website directly at centralchevyauto.com. Each vehicle listing features a “Math Box” that itemizes the vehicle’s listed price, applicable fees, and available incentives. Instant incentives and eligibility-based incentives are displayed separately, giving you a clear understanding of which savings you will always receive and which you may qualify for. Each incentive also includes an information button with in-depth details on how to qualify and any applicable restrictions — so you have everything you need before you ever step through our doors.

All necessary fees are clearly disclosed in our listings, including the $695 Doc & Title Prep Fee, as well as details about any required accessories bundled with a stock vehicle. Where possible, we include additional disclaimers and details in our vehicle descriptions to ensure the most important information is always visible.

Our websites inventory listings are only updated a small number of times within a 24-hour period. Due to this, there may be times where our live inventory is out-of-sync with what is displayed on our website. Due to this, we have implemented a disclaimer on all our inventory as well as a “Check Availability” button to have one of our team members reach out to you and confirm the live inventory status.

Third-Party Websites

Central Chevrolet lists its inventory on a number of third-party websites to better reach consumers who are actively in the market. While these listings are drawn directly from our inventory, Central Chevrolet does not control how third-party providers display our inventory, pricing, or incentives. We work with these providers with the expectation that they follow responsible practices to ensure consumers browsing our inventory on their platforms are well-informed and presented with accurate listing details. We implore all customers to refer to our websites listings for the most accurate representation of our inventory.

In-Person & Financing

Our commitment to accurate pricing does not end online. The price you see on our website is the price you will be presented with in our showroom. We are aware that some dealerships have used misleading tactics to bring buyers through the door only to present a different reality in person — that is not how we operate.

Beyond the vehicle price itself, we offer streamlined in-house financing and keep our customers informed throughout the entire process, including details about their lender, interest rates, and the impact those figures have on their overall payment and total vehicle cost. Customers retain the right to refuse delivery at any point in the process, ensuring you maintain full control of your purchase decision.

Our Commitment

Central Chevrolet has always placed pricing transparency at the forefront of how we do business. We are committed to offering our inventory at MSRP, without the unnecessary markups that have become common at some larger dealerships. As a longstanding member of this community, we recognize the significance of a vehicle purchase and are dedicated to making that process as straightforward and well-informed as possible for every customer who walks through our doors.

We will continue to uphold these standards, actively monitor our review channels, and use customer feedback to improve how we communicate and support our customers throughout the sales process.

Central Chevrolet, Inc.
5/26/2026

Tags: Car Buying Tips, Central Chevrolet, Chevrolet dealer Western Massachusetts, dealership transparency, FTC dealer pricing, honest car dealership, in-house financing, MSRP pricing, new vehicles, no dealer markup, Pioneer Valley car dealer, transparent car pricing, used vehicles, vehicle fees disclosure, West Springfield MA dealership
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