Our Reviews

Kevin always take very good care of care of me. Check in is quick, because most of the information is already taken when the appointments are made. Courtesy rides are always available and this time I rented a car, because of an appointment I had. It was reasonably priced

Had a nice time, good service

Brian and his service team took care of my issue in the most professional and courteous manner. Thank you!

Hi, I had a 7:30 am appointment on a Thursday. By then end of the day my car had not even been evaluated to know the specific problem. I left a message on Friday afternoon requesting an update and no one replied. Finally, on Monday it was determined that their were issues with the charging system. Since the system was under warranty, I was offered a rental car, which was great. The dealer troubleshooted a few parts and got the car repaired by the following Monday. The staff was courteous and responsive, it would have been nice to have the car evaluated on the day of the appointment.

My recent service visit was quick and the staff was professional and very friendly.

Customer representative was very knowledgeable, polite and helpful

Ryan is an incredible person to work with as a first time buyer he help me out to the end and he's wonderful to work it I'm very satisfy and grateful for the hospitality and the opportunity he has gave me to get my first car thank you Ryan for your hospitality your the best!!

Very Good experience, Low pressure.

Great place to get a new car

i asked for two things one was them repair the stering colum which they did. the second was a gas leak diag. the gas leak diag is a smoke test.. this guy calls me and tells me he needs the truck for another day to do the smoke test. ok. the next day i get a call telling me they cant lift the truck because of the condition of the frame.... you dont have to lift the truck to do a smoke test. so i said no worries ill come pick it up. i did. i took it down the street and it was exactly what i told the origional service writer. needed a new filler kneck.. cant trust you to do the job.

Everyone was so kind! Thank you

Excellent from the time I dropped it off, until the time I picked it up

Dave Mason was the salesman and he went above and beyond finding me the exact vehicle I wanted being a 6 1/2 foot bed Silverado. I would recommend Central Chevrolet to everyone I talk to. Thank you so much.

Guy Montone, was helpful from the first phone call to the final signature, he was a gentleman

Service was swift and comprehensive

Friendly, explained details of the new car thoroughly.

Everyone from the service agent to billing clerk as well as both shuttle drivers I met were curteous, professional and very helpful.

Saved me $106 with GM vouchers

The service consultant Jason was very easy going and took great care of us and our car. Great experience!

Excellent experience, highly recommended.

Excellent as usual.Efficient comprehensive and competent service. Teamwork is evident.

Nick Roman should be commended for his customer service, professionalism, and superb communication with me through the whole process. I appreciate him working with me and going above and beyond. I hope he will get recognition for his customer service excellence.

Great service, the only issue is getting into the service.

You are with very friendly people

Great service,very

In and out in less than an hour for an oil change tire rotation.

Love this dealership !!! Experience has been great!

Brian, the Service advisor is always really helpful and professional. I stay at the dealership and work on my laptop and he keeps me updated on how things are going and approximately when my car will be finished.

All staff were very kind and helpful. I was able to work on my laptop in the waiting room while I waited. Everything I asked about was addressed to my satisfaction. Thank you!

Like always GREAT and AMAZING service. I called for an issue and was able to get an appointment next day. I explained my issue to Kevin and they took the truck and was done by noon time. They took care of the issue and some. They always go above and beyond. They never disappoint. Ps. I would like one of those Central Chevrolet sweaters

Myles was excellent with me and my wife. Delivery and app setup was great

Service staff was friendly and helpful. I intended to wait for my vehicle while it was being serviced, but it turned out it needed more work than anticipated. I was set up with a loaner on on my way in no time.

GOOD EXPERIENCE. HAD THE WORK PERFORMED IN A TIMELY MANNER. WOULD USE THEM AGAIN

Very polite and accommodating Along with keeping appointment on time.

service was excellent and did not take very long.Great team at Central

Mike camerota sorry about spelling was amazing helpful walked me through it all my experience was awesome and definitely referring everyone to him and the amazing employees of central chevrolet

Great!

Excellent service

Tim couldn’t have made my experience any easier. I will buy another truck from Central.

Everyone was nice to me. Great Experience

David was very knowledgeable and helpful. I was impressed with the experience.

I liked the lady that’s in the booth gave you the paperwork and then all you had to do was drive up and get out of my truck. Brien took care of the rest.

Excellent service to deal with as always.

Terry was awesome, even though he was really busy he took the time to show me all the features in my new car. It was a hassle free experience and I got what I wanted.

From start to finish, every department is excellent. Showing 100% customer service and support. Kevin worked patiently with me and took the time to explain in detail what needed to be done and why. My experience here is always top notch and that’s why I return every time!

Had a minor problem, and they took me in immediately, as it was preventing me from using my car. They made me feel very welcomed, and their extremely prompt service was greatly appreciated!

Our sales representative was extremely helpful and attentive.

Had to come in to replace a transmission sensor.

Quick service. I star had alerted to needed services.

Excellent service - service personal was very pleasant and helpful. Easy process.

Great employees, fast easy transaction

Guy Montone was so helpful threw the whole process of purchase of my 2025 Silverado , give Guy a big thumbs up.This is why I kept coming back to Central Chey.

it went fine

EVERYTHING WENT WELL

All associates from the sales person, to finance, to service were very professional and most important LISTEN TO MY NEEDS AND OBJECTIVES NOT THEIR NEEDS OR ISSUES. IN March of 24 we decided to search for a new auto which led us to Central. We spoke with Ryan Trease for sometime took a road test etc and advised him we would think about purchase and call him in two days, I did call him and told him I needed to wait to see what I owed in taxes and he completely understood. Unfortunately just prior to April 15 I became ill and had no idea how long I be out of work. He asked if he could touch base once a month , I advised him he could check in with me whenever he had time which he did do. Finally we were in a position to go further with a purchase called Ryan and set appointment almost a year later. There are several reasons as to why we called him a year later. From the onset, last year, he asked what we were looking for, asked how much we were willing to commit to a new auto, he asked if there were any features which were a must and those we would like but not necessary. In short instead of telling us how great of a deal he could gives us etc. he wanted to know the basic so he could try to fill our goals and objectives. Two more items once we built the car as close to what we wanted I advised him to give us your best price and don't tell me you'll see what your manager can do. We're not going back and forth either the price is somewhere we need to be or it's not. He listen he was interested in our objectives he did what we asked him to do. I would highly recommend Ryan to anyone knowing they be happy. The dealership as a whole knew what was important THE CLIENT not basketball sweet 16 or other items. We were there more than once and always one or two employees asked if we needed help and when we stated waiting for Ryan or when I was waiting for my sticker they made effort to find Ryan or check on status of my sticker. I was impress with the TEAM effort to take care of their most important assets the client. Thanks for an excellent experience and being in sales am more than qualified to recognize a team effort and not THE attitude it's not my job. Fred

Central is great! They fit me in with short notice and made the repairs quickly and correctly!

Clean, professional, and quick!

Tim was incredible and helped us with whatever we needed. Top of the line dealership

Pleasant experience. Theuly changed up entry a little, and it's good.

Great customer service. Kevin was excellent.

My tires were not rotated when I got my oil change. I didn’t know that my husband had marked the tires to see if they were gonna be rotated. They were not rotated.

The service is good but quite expensive at $199/hr. Communication is good.

Incredible. I had a horrible experience at Balise and when I walked in the door at central, I welcomed with open arms. An extremely painless and friendly atmosphere where I actually felt like they were there to help and not sell. Dave was amazing and would recommend him to anyone.

The entire process was painless. At no point did I feel any pressure to buy.

Ver accommodating and easy to work with

Fixed everything needed. Excellent service and Chris even bought lunch for me. Amazing!

Sales team at Central Chevrolet we’re very knowledgeable answering all my questions. From the general sales manager to the Sales rep and right down to finance, They complemented each other very well making the car buying experience one too remember…I strongly recommend Central Chevrolet for all your car buying needs and wants…

Excellent as always. Speedy, efficient, competent, comprehensive service

It's about the people. Jason was knowledgeable and helpful and understanding.

Very good staff was great

Perfect

Efficient. Knowledgeable. Everyone accomodating and so helpful and pleasant.

Very smooth process considering I didn’t have to step foot into the dealership for any of it. Tim was great to deal with & very communicative throughout the entire process.

Everyone was great!

We have never before had such a pleasant experience when buying a car, thanks to Bob Goodreau at Central Chevrolet in West Springfield, MA. He is very personable and easy to talk to. We got a great deal and he made everything very easy. We couldn't be happier. Thank you Bob Goodreau!

I had another good level of service at Central. The service specialist Chris was polite and accommodating. I love the shuttle service to my home and back to pick up my 2013 Equinox after the service repair was completed. The actual technician James did a good job of warning me of a potential issue that for now will need to be put on hold due to some family matters but eventually that issue can be re-visited.

You guys are awesome

I had a positive experience at the dealership. Salesman Guy was great, very nice and honest. He made me feel very comfortable, he worked with me on my trade in and answered any questions I had.

I love the service Nick gave

He knew exactly what he was talking about

Would have liked to speak to a service person at the end instead of just paying my bill. Otherwise all OK.

Tim was a great salesman who put together a deal to our satisfaction quickly.

Very pleasant visit and service writer Kevin was more than helpful. However, with 15 minutes of leaving the dealership I got a "service emergency calling" warning on the dashboard. It did go off after I parked the car and left it for 15 minutes. I got another "service emergency calling" today April 7. Haven't turn the on again, perhaps it will go away - but this was twice since it was serviced. So I'm probably coming back

Great experience. Very professional staff.

My experience was wonderful they took the time to find me the right car.

Great communication and service was fast.

The service clerk Chris, was not attentive to my repair, timeline or additional repairs. I made an appointment to drop off my vehicle at 8:30 for a front brake job. I informed him I needed the vehicle before 2 pm. He assured me this would happen. At 1:00 pm I called to see if it was complete and Chris would not answer the call. Then someone said he was at lunch. Another service person help me with this process and just before 2 pm Chris picked up and was asking "what's going on". When I asked him, about the job, he didn't know what was going on and that the vehicle would need additional work (driver side caliper). No one called me about this development or for approval. I was quite bothered by Chris' responses to me. When I picked up my vehicle I spoke to the service manager who was EXCELLENT.

Had an air leak fixed

Very professional and respectful.

After a horrible experience at another dealership, Central Chevrolet proved to me why I purchased 3 other vehicles from them over the years. Central Chevrolet's level of customer service and expertise outshine any other dealership in Western Mass.

Everyone was very nice

Our Sales representative Robert took the time to make sure the car was a perfect fit. Was kind and knowledgeable about the Chevy line of vehicles.

I been coming to central chey for a long time and they fo good work

efficient check in, fast service and decent coffee in the waiting room 👍

I came in for an oil change, air and cabin filter change, and a multi-point inspection. Everything was completed in about an hour, and I was on way home. Went smoothly without any issues. Thank you for reaching out.

Best dealership I’ve had an experience with great sales department and got my first service yesterday they were very thorough. The only thing I would say is loaner car should be a little bigger. I’m 6’5

It was done quickly and the staff were very helpful and friendly.thanks

I felt it was pricey to reset key fob, but overall no problem.

Very friendly and fast service.

We had the best experience at Central Chevy. Tim was so easy to work with and made the whole experience painless. I appreciated him taking the time to walk me through all of the documents as a first time car buyer. I will definitely recommend this dealership to others.

When I asked for a quote on new tires, Jayson quickly responded and offered a very competitive price on new Pirelli tires and set up a very quick appointment along with a wheel alignment. When I arrived, at my request, he added a routine oil change and inspection so I didn’t have to make a separate appointment and arranged transportation to and from home. Thank you.

The competence level of each of the department employees is excellent and in each and every department.

Great experience with the service team at Central Chevrolet!!!

Super helpful as always! Answered every question I had and made the process easy for me.

Very professional

Fantastic overall experience. Sam was my salesman and his manager worked with him to answer all my questions along the way and give me the best deal possible. They even found me a last-minute .9% APR finance rate that had just been offered. Will always return to Central. Purchased a 2025 Silverado EV (incredible truck !).... Thank you !

My experience at the service department was very good. Brian kept me informed and we were happy with the work on our vehicle.

The requested service was quick and professional.

Very good service was completely satisfied.

Great people to work with every time.

Friendly, and coffee too.

Excellent service

good friendly service

Mike was absolutely wonderful and a pleasure to work with! While searching my boyfriend found out that you guys had exactly what we were looking for and called. Mike called us back right away, and even heard my voice in the background and said he had one of those little voices too and asked my name. To me this was huge, some dealerships seem to only acknowledge the male party. He mentioned how he's had his little voice for 40 years, which was the sweetest thing. We both ended the phone call saying he seems so nice and looked foward to dealing with him. He made the process so quick and easy. I wish I had heard about him sooner, it would have saved us lots of time and stress! He didn't play any of the classic number games that so often dealerships do, he was genuinely honest and straightforward. Which is hard to find. I will highly recommend Mike and the dealership to anyone I know.

Fast and efficient

responsive, informative, helpful, timely

Easiest car buying experience to date. Nick Roman was totally professional and worked with our need to the best of his ability

They were efficient and effective in every request, and inquiry I made. Very happy with the result. Thank You, Crystal Jones

Jayson communicated extremely effectively and was very helpful

This was an excellent experience! I tried to set up appointments for oil changes and tire rotation, but the appointments are 3 to 4 weeks out for availability. When I called, to see if I could get set up for something sooner rather than later, the service member "Chris" said bring it in early and they'll take care of it, or drop it off the night before. I was back on the road before 2 pm.

Very easy to deal with. Answered all my questions. Went the extra mile by putting my car inside without me even asking.

Quick and easy inspection sticker - team was very friendly

Tim was Great. Couldn't be happier with Tim and Central Chevy and our experience. Even though Bertera Chevy's price was little better, we chose Central Chevy ultimately because of Tim- our Sales Rep. Our car buying experience at Central Chevy exceeded all our expectations especially when compared to our new Car buying experience at Toyota. Thank you again folks!

Joe was extremely helpful both over the phone and with the inperson leasing process. He was kind, attentive, respectful, and most of all helpful. Thank you to Joe and the centeral Chevy team for being honest hardworking people!

Honestly

Pleasant, attentive and good quality repairs.

Over 2 hours of a wait for an oil change tire rotation and I was charged 50 dollars more then usual dealership I go to

Sceduled appointment time, greeted friendly by Brian, service was completed timely.

Professional staff that informed me on status of repairs on a weekly basis

Went for an Oil Change, my experience was very good, The Staff was nice & The Waiting Room was very clean.

Car runs like new again.

Came in for an oil change, was asked if I wanted my tires rotated in which I declined. However, the service men rotated them anyways, while doing so he put my back tire on backwards, which is extremely hazardous, I had to come back the following morning, inconvenincing me as I had to be to work for 8am. No one offered any solutions on rectifying the situation as I've been a loyal customer for about seven years. I thought certainly I'd be offered a gift card or a refund. This experience has left me very disappointed in Chevy and I will share this information on social media.

I thoroughly enjoyed my experience with Joe Healy. He held my hand through the entire process, and I thought it was an exceptional service. He provided through the sales process. He kept me informed from deposit to delivery and make sure my vehicle was delivered on time.

As always it was a smooth and easy process

Service was fast. Didn’t have to wait to long to have the service completed.

Service advisors are very pleasant Car was serviced a lot sooner than promised

Great sales team,very helpful no high pressure sales.

Nick Roman's a Rock Star!!

Everyone was very friendly and service was quick!

Very professional and courteous.

Fast and convenient

Brian was very warm and friendly and polite and efficient to me

Kevin is the best

I’ve always had good experiences with you guys. The #1 factor I come here is you guys have one of the best Corvette Techs around! Please keep these top notch Corvette Techs!!

Great job 👍

Joe Healy and Ryan Trease were a pleasure to deal with, as was Melissa. Great team!

I've probably owned over 20 trucks and I liked the no pressure feeling at your dealership. Dave was the easiest sales person that I have worked with

Great staff

Excellent service. Had accident where we were rear ended. Insurance co was not very helpful but Jen and collision team went out of way to help and our car is beautiful again, excellent repair job.

You’re awesome

I went in for oil change and tires rotation. Everything went well and I appreciate their works on my car. Thank you.

Great experience... no hassle, no stress, we got everything we asked for. Great service.

Great service on time done right

David always respectable

Ryan helped us every step of the way! We would recommend him to all of are friends and family

Timely service and excellent communication and customer service.

as usual ,fast efficient and friendly associates.

Efficient and courteous...

Great People, Great Service, No need to go anywhere else.

It was a great experience. I walked in in a tough spot and my sales rep Ryan T listened to me and did what he could to help.

The car dealer can be a very vulnerable place for someone who knows nothing about cars, but Kevin in the service department made the process very easy. Kevin was friendly and he took the time to answer all my questions and explain things until I understood. But most importantly, he was very honest. I certainly will be coming back for all my service and would recommend you do the same.

Kevin was very professional and I received my vehicle back in a timely manner

Had a 9:20 appt for an oil change. Never got out of there til 11:00…there were people that came in after me and were gone before me.

Excellent service from all departments in dealership, sales, finance, trade in etc

Brian waited on me right away and processed my paperwork. Angel did an excellent job inspecting my truck for a inspection sticker very thorough job done makes me feel safe to drive on are highways.

Excellent

Good people

Great experience from sales, finance to delivery

Where to start? The service here was totally unacceptable. I bought a new car and had to have it serviced, something with the convertible top was wrong. After being jerked around for two weeks, which at the time was longer than I had the car in my possession, it felt like a slap in the face to hear that the issue could have taken less than an hour to fix. I called pretty much everyday, sometimes a few times a day only to be told that there was no one available to help me, answer my questions, or that I had "just missed" the technician and they are currently no longer available today so I will have to call back tomorrow. When getting my car back, they left a piece of the trunk trim in my front seat! At first the blame was skirted and I was told that there was "no way" that they could have done it and they don't even know what it is. It wasn't until after I had looked up the product number on the part and sent them a screenshot that they offered to rectify the issue. I am so beyond disgusted with the service, I will never get any of my other cars serviced here as a result.

Exceptionally precise, detailed, and careful. Couldn’t have asked for more.

I worked with Ryan and it was such a pleasure to get to work with him again! He was amazing helping me get into a new Equinox after an accident and I could not be more thankful for everything he did for me and my husband. Any time we are needing a car Ryan is our go to.

My service was fast and efficient. They had to order some parts and will let me know when they come. Great Service.

Good 👍

The service department was very good, I recommend Central Chevy

I had to go back because the tire pressure was set too high. I was pleased that the service advisor got it fixed quickly.

Service was great but a 9AM appointment turns into a 2 1/2 hour wait to complete simple maintenance such as an oil change could be improved.

Very quick turn around for the oil change, tire rotation and other mechanical evaluations. Thanks

Oil change for my Corvette was completed in a very reasonable period of time!

Central Chevy is very lucky to have a professional person like Carla on staff, She is committed to customer satisfaction, knowledgeable and willing to go above and beyond to make sure her customers are satisfied with their experience at your dealership! Chris my service writer is another keeper he was concerned to make sure we were on the same page about my concerns with my service! Thank you guys for a great experience!

The woman collecting payment was not very nice because I didn't present my coupon at the time of checking in for service. No one asked me if I was planning to use a coupon.

Very professional

VERY PLEASANT AND PROFESSIONAL. JOB WELL DONE.

I recently bought a vehicle from this dealership and had to pay in full because, as a Lyft driver, I wasn’t approved for financing—which was a bit disappointing. However, I want to say a big thank you to Ryan, who made the whole process smooth and stress-free. He was very professional, kind, and genuinely helpful. I truly appreciated his support and highly recommend working with him!

My service was excellent however, took longer than expected and Central suggested a loaner. I didn’t mind but when I got there there were no loaners available and they arranged a rental with Enterprise, also did not mind. My issue was that I was required to make a $100 deposit for the rental which I had not expected. I was also dropping off my husbands car for service at Central. Had I known about the rental and deposit I would have likely just rescheduled my husband’s vehicle and kept it instead of everything else. But I did not know until I was picked up and brought to Enterprise. Central should pay the deposit or at least let people know.

Great service

Overall a wonderful experience. Mike Camerota was my salesman and he found me everything I was looking for in a new car, the process was smooth and worry free! I cannot recommend them enough!

Everything ran smoothly, and I got it done in a prompt fashion

they were very fast an efficent with getting me in and started and even finishing

Good service from the moment I pulled in, until I left.

quality process we are impressed with the dealership and it's staff. Mike Camerota makes the car buying experience very easy and pleasant. Kudos to Mike!!!!!!!!!!!!!!

Everything was done that needed to be done and nothing was oversold.

Salesman was well versed and knew the product inside and out! With the rebate programs, and the stellar reputation of this dealership, as well as the Chevrolet Brand’s trusted reliability my decision was easy! Love The Car!

Very quick in and out. Thank you.

I bring my corvette to Central on a very limited basis but I'm very pleased with the service provided and the courtesy and knowledge extended from Chris, my service advisor and Jeff Talenda the shop forman.

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Ryan and Jessica made the sale and registration go easy.

Everything went smoothly and it took about the same time as I expected

Jayson excellent to work with. Dan good company when giving a ride home

WAS TREATED WITH RESPECT. WAITED FOR VEHICLE SERVICE TO BE COMPLETED. THE ONLY THING I CAN COMPLAIN ABOUT IS THAT THE WAITING ROOM IS MUCH TOO COLD FOR OLDER PEOPLE TO BE COMFORTABLE.

Very easy check in and quick service.

Easy to get schedule and added on an inspection on sight with no issue. Only thing is the Chevy app doesn’t always sync with their system. So they had no record of me making an appointment, despite having a confirmation. Was lucky enough that they fit me in

Great service. Brian, my service advisor, is always pleasant and provides detailed information on what is needed or has been done.

Painless. Service was timely. No issues with it. First truck visit. First oil change and tire rotation.

Everything was done in a timely manner. Jayson was very informative & courteous.

The service was quick and painless.

good service

It was fast and a pleasant experience.

I have been a customer of central chevy since 1989. Many mechanics come and gone, Dave Boucheron, Al Anderson and most recent James English. I was so sad that my newest mechanic left. He was a great knowledgeable polite mechanic. I wish he was still working at your establishment. He was worth keeping for sure. I thought he would of been still there being younger than I. I felt so comfortable with him working on my vehicles taking care with them as I am picky with my vehicles. Older vehicles but I keep in excellent shape and trusted Mr. English. I lost an excellent mechanic.

Our experience was great! Ryan Trease was terrific! My husband and I have been married 32 years. We've never owned a new car. Ryan listened to what we werelooming for and made everything happen for us. He was amazing. The entire staff was great!

It was really great experience everyone was so nice Joe did a amazing job with selling me the car I can’t wait to pick it up

Always courteous professional service by Brian Deraleau

Kind and courteous

My Camarato was the best salesman I have ever had. He helped us with every question that we had it is not our first time at Central Chevrolet and we are very pleased.

This is my fourth new chevy since 2012. You guys are the best

Everyone was super helpful and answered all of my questions. I knew what was being done to my

Central Chevrolet was the third regional dealership we visited considering purchased of the first electric vehicle in my life (I'm seventy-eight years old.). Neither of the other two dealerships even had an Equinox EV on their lot to look at or test ride. My experience at Central was very positive from the moment my wife and I went into the showroom to look at an Equinox EV on display. We liked the design of the exterior and opened the driver's door and sat in the driver's seat. We were impressed with the quality & layout of the interior. Within a few minutes a salesman approached and provided details about the car that helped both of us conclude this might be a very good vehicle for us. We were introduced to Guy Montone who specialized in electric vehicle sales. He was easy to speak with & very well versed in the technology of the vehicle and its features. We were given an opportunity to test ride an Equinox EV first as passengers and, after he explained the one pedal operation, as a driver in a large parking lot. He demonstrated the infotainment panel and GPS trip map, audio system, Bluetooth and more. We were sold! At all times Guy was very easy to speak with and eager to help us make a decision. He explained all the incentives which put the purchase price within our reach. We followed his advice on selecting accessories & purchased a roof rack, Level 2 charging unit and an adapter for Tesla chargers. He offered to sit with us after we drove the Equinox for a while to make certain we were taking advantage of all its capabilities and were connected to various EV power charging companies. Guy Montone went well above and beyond what we would have expected. The car has exceeded our expectations. We believe we are looking at the future of automobile transportation in this car. Bob & Charlotte Corry C 413.478.2855

GREAT DEALERSHIP, Chris explained cost to diagnose repair. He found that the repair was covered by original emissions warranty. I didn't think it was covered my truck being six plus years old. Chris was very professional and knowledgeable. He made my experience much easier. Thanks to Central for the ride from and back to dealership. Everyone I dealt with was friendly and helpful.

Excellent. Dave Mason great salesman

It was a very pleasant experience. I was there for a very short period of time. They came out and explained everything to me about the truck. What was done I’m very happy with the work.

Service was quick, and the service rep was friendly and helpful.

Had a great experience

Guy Montone and Pierre Beauchamp moved mountains to get me the car I wanted!

Was great, Sam made the experience easy!

Great and on time service with my scheduled appointment .

The sales staff was exceptional and made the process very easy and quick.

Feels like family

Good

Efficient, comprehensive,timely and friendly customer service

Tim, the salesman that helped me was very friendly, knowledgeable and worked hard to find me the car I wanted.

I received a flyer in the mail stating that I had 2 free maintenance checks for my Chevy Bolt EUV. I took it to the service desk when I brought my car in to get serviced. After a few minutes, the man said that the flyer expired two years ago!

Service department was ok in our first time visit with our brand new equinox leaking transmission fluid, then picking it up with substance all over it, they corrected it

Diagnosed and fixed keyfob

I was charged $220.00 for a stripped drain plug which I don’t believe. Get drain plug off and replace with $12 one which has to come off anyway. Then charge me 1 hour labor for that, insane. I will never come back!!!

Waited a while for our service to be completed. Service was clearly explained to us. Everyone was kind & professional. Thank you

Service didn’t take too long and is always easy to set up. The man who worked on my car was a bit rude, telling me that having my keychains on my key could kill me (no further explanation and also not true) and making a comment about me bringing a ‘toy’ with me while I waited. I’ve dealt with him one other time and he was rude then too. The mechanic I usually have, who I believe is out on parental leave, is always so great though!

Easy check in experience and good communication with service advisor.

It was a beautiful day and my visit was short and very expensive.

GREAT

Great service

Got a great deal with a great salesperson, Guy. Love Central Chevrolet. My husband has bought from them for decades with great experiences. This is my first Chevrolet

this was my first time bringing in my Corvette Stingray. From the very start, meeting the gent in the box welcoming me to service and giving me directions on where to park, to meeting Christopher inside the service center. He was very courteous and up front about the work, time, and $. It did take 6 hours which I felt was quite a long time, but I was offered shuttles throughout. Everyone was friendly. I got to talk volleyball with one and realized the "cashier" knew my cousin. The only knock was the time it took to do the clutch and brake flushes. Besides that, the cost was lower than my mechanic said it would cost and they did the job well. Thanks CC

Always a positive experience

On time for the appointment, friendly and knowledgeable service people and I was done in an hour, including recall

Staff was friendly & professional

Quick and friendly service

Great service

Great experience

Always polite, informative and on time. Nice to work competent people.

Timely+friendly. You have a good staff , must mean you treat them well

Salesman (Sam) was excellent

From checking in out in the parking lot to the employees, everything was smooth and awesome.

My car is still not fixed 😑 my front radar is still only operational when it feels the need 😑 my front grill is popped out they said someone probably did it i reported it to the insurance adjuster I also sent her pictures of what it says on my dash not very happy not to mention onstar letting me know my car was stopped on route 91 I don't know what they did to my car but they didn't fix anything

Excellent salesman Tim well knowledge on the vehicle I bought well come back satisfied 5stars

Efficient, friendly, very helpful

Overall, the experience of the dealership was good, check in process is relatively easy. Two things that were not great are the waiting time their website says about an hour for an oil change and it was closer to two hours. Secondly, I have a 2024 Silverado with 16,000 miles on it, it’s just over a year old. The driver side view mirror has been wiggling since about day one, the service advisor said that they have been seeing this in the Silverado and have been replacing them under warranty. Unfortunately, when they contacted GM about this, they denied my claim because there is a “scuff“ on my mirror. The scuff is from a tarp that I used to cover something up. There was no damage to the mirror on my part. this is unfortunate, this is the first Chevrolet I bought in 40 years, and my truck has already had a transmission issue the first month that I owned it and now he won’t cover a simple mirror that sounds like it’s been an issue for other customers.

My experience at Bertera was enjoyable, welcoming, and not at all pressured. My salesman Gene, was awesome. It was a pleasure to speak and work with him. Sales Mngr Joe met with me and congratulated me on my new purchase. Everyone that I came in contact with; Vinnie (Finance), Christine (Service), Gene (Sales), Joe (Mngr) were exceptional. Thank you. Gina B.

Everything was done right and on time.

I was greeted by a friendly gate keeper who gave clear directions to the service area. There I was met by Brian who was equally friendly. He explained what service had been previously been done on my vehicle and future needs. The service was done in a timely fashion. I wanted in a comfortable customer area with plenty of comfortable seating and drinks available.

Fantastic people

My Advisor Daryl L was very helpful & professional.

Very simple and I'm glad they called me to set up the appointment. I usually have issues with setting up the appointments for maintenance so I'm thankful for the call!

Everyone I interacted with provided excellent customer service. I spoke with Ann on the phone in regards to scheduling a service appointment and she was extremely friendly and very helpful. Daryl was responsible for servicing my car and called me with updates and provided detailed explanations of his findings and what I needed to have done. I was so pleased with my experience and can’t express enough how pleasant and friendly everyone was. Thank you!

everything went well and the job was finish in a reasonable amount of time

As always their courteous and help us with any questions we have they also gave us a ride to a breakfast place so we can have breakfast and wait for work to be done. Their service as always is great..

Everything worked out well everyone was very friendly

had a dead battery issue in my 2025 C8 worked thru Ed Ogrady to get the car started and my home and then service immediately ran full diagnostic tests on the car and all checked out. Still a mystery of what caused on the battery issue , but Ed O and Central addressed very quickly - thank You

Amazing customer service and great dealership

I stopped in to see about an alignment for my 2022 Bolt. Brian took me in and arranged for work that day as well as a ride to and from my home. Further, he helped me convert Chevy rewards to pay for the service. Wonderful.

Everything was handled smoothly and efficiently and I was told each step of the way

Fantastic service! I can't believe how easy and efficient it all was!

Brought the car in for a recall fix

Very professional and on point with what I was looking for

Nice experience everyone was very pleasant easy to work with

Oil change and tire rotation done quickly and well.

Took 2 days to do a track alignment because the person who does was not in the day I was scheduled

I am very happy with the service you are all very perfessional and courteous. Only one thing a little to long on the time for an oil change. 2 hours.

Awesome, Easy, Simple, in and out quick. great staff.

Got to use $84.15 in GM rewards credits towards my oil change/tire rotation and also a $10 off coupon. I paid $32 for an &125 oil change! Thrilled. Work was good as usual.

810 detail did an excellent job!

Communication was not great, no follow up when car was complete and the "processing paperwork" status lasted nearly 30 minutes. Overall process and time for an oil change was long.

Kaan and Melissa made everything so easy they are excellent with customers

Everything was explained to me smoothly my first time getting a car, happy with my purchase!

While labor costs are high even for the simplest of repairs, they are done efficiently and correctly.

Great staff. Great service.

I came for my annual inspection. Everyone was very friendly from the first person I talked to at the parking lot station. I got my car in the bay immediately and waited a very reasonable amount of time for the inspection to be completed. Before I went to the waiting area, I had asked the inspection guy if they could check the air in my tires, because my monthly diagnostic told me the air pressure was off in all 4. He said he would see what he could do, but that really wasn't part of this appointment. When at the window to pay, I asked the woman if they checked the air. She asked the man I had asked and he told us he didn't have time. I was a little annoyed at that, and that he was willing to let me go without letting me know it wasn't done. The very nice women found someone to do it right away and back to the waiting area I went. A few minutes later the nice man she asked came to get me and told me all tires were checked and set to the proper pressure. He couldn't have been nicer and more accommodating and turned it around for me. I purchased my car here 1 year ago and this was my first time coming back for anything.

Service was excellent, just wish my windows and outside mirrors were less streaky. I know it’s tough getting windows clean, but when the sun hits it just right the streaks show up.

Advisor Daryl Luff was very helpful in explaining the technical matter at hand. Service was well received..

The whole auto body department was amazing. They did a wonderful job and were so accommodating to our every need. They knew we were in a tough situation moving out of state and went above and beyond to get our truck fixed on time. Special shout out to Jen. Ty

Far exceeded expectations! I had gone in for brake concerns and the tech, Kevin, was beyond helpful. I had also forgotten that I needed to get an inspection done, which Kevin thankfully pointed out, and had taken care of promptly. I will not hesitate to go back if I ever have any vehicle issues. 10/10.

Our salesman Ryan was very helpful, friendly, and was able to answer and address our questions.

My service advisor was very good. Kept me informed the whole time

Very professional and prompt. Treated me like a priority.

Professional,competent,comprehensive friendly and timely customer and vehicle care.

2 hours for an oil change with tire rotation for $146 is too long for too much. I'm done. I'll do it myself.

the drivers who took me to my home then came back and got me were actually very good. Not sure that is the right grammar for this but great time. I know I have the gift of gab but I think we both learned stuff. I loved this experience. I wish there was more rapport between the worker bees and at least with me. I have noticed several times that the two people I see on TV go by I really wish they would kind of stop and say hello. Just a thought

Great

You guys are awesome

Work was done quickly and on time.

I am happy with doing the appointment and for the great service on my truck and feel I have a trustworthy dealership to work with going forward

The job that was done on my vehicle was done professionally and was done in no time

Central Chevrolet in West Springfield is the only dealership I trust with my truck. Every visit, they deliver outstanding service, no complaints, no stress, just real professionalism. Kevin Barzola always listens, understands exactly what I need, and makes sure his best mechanics handle the job. This is the only place I bring my truck for service, and they’ve earned that loyalty every single time.

Great service from Brian Deraleau. Congrats and good luck on retirement!

repairs made ,so far ok,

Very smooth experience. From the booth as you pull into the parking lot, all the way to the cashier, it worked seamlessly and easily

Brian did a great job with our service

It's always a pleasure to work with Guy at Central Chevrolet. He's laid back and low pressure. He really understands the cars he's selling and can easily compare them to other Chevys and other brands. I just bought my second car with him and will be back in 10 years for another.

I’ve been a customer of Central Chevy for years and this last service visit on 12/11/2025 has made me reconsider using them for my future service needs. I brought my 2019 Chevy Equinox in to have a tire sensor replaced and to have my vehicle inspected for any damage to the dash due to mice. I spoke with Daryl mid-morning who provided an update on both concerns, they had replaced the sensor and they found no damage behind the dash from mice. Daryl then provided me with a list of four additional services that should be done on the vehicle. He stated that my battery needed to be replaced, I needed an oil change, my rear wiper blade needed to be replaced, and my transmission fluids needed attention. I asked him how much those four services were going to cost and he told me around $980 in addition to the cost of the tire sensor replacement. I told him that was way more than I could afford right now and then asked him out of those four services he mentioned, what needed immediate attention. He told me the battery, the oil change, and the wiper blade, he stated that the transmission fluid could wait a little longer. I asked him how much those three services would cost and he said $560 and that he could apply the $200 Chevy reward credit I had on my account. I told him that was more manageable and that he could do those three immediate services today, but only if the vehicle would be ready before 4pm because I had an appointment I had to go to. Daryl spoke with the service foreman and assured me everything would be completed before 4pm before we ended the call. I arrived at 3:30 and was told my vehicle was not finished by the woman who handles the billing/payments. Daryl approached and said that he had just checked in with the technician who said it would only be a few more minutes and I could have a seat in the waiting room, which I did. A few minutes had passed and Daryl came to find me to tell me that when he told me a few more minutes he really meant a few more minutes and respected my time constraints and I’d be called over very shortly. Daryl reappeared after 4pm to let me know that he was able to get my total price to just about $1000 with the Chevy rewards being applied. I was in shock with this price because I had told him I could not afford a $1000 bill right now, I asked him what services were exactly done, he told me the tire sensor, battery, oil change, wiper blade, and transmission fluids. I told him I didn’t think we were doing the transmission fluid because it wasn’t an immediate need, he said no he told me the fuel system cleaning was optional. At this point I was not about to argue with Daryl about what we discussed earlier in the day considering the waiting room was full of customers, the services had already been performed, and I was now missing the appointment I had told Daryl I had to be at. It was still another 10 minutes before I was called up to pay and retrieve my vehicle. I went back and checked my notes when I got home and we never spoke about the fuel system cleaning. After receiving the email asking for my review, I reached out to Central on Monday December 15th to request that a service department manager contact me so I could address my dissatisfaction with them and as of right now, no one has contacted me.

It was fantastic. All of our questions were answered. I will recommend your dealership to other people I know. Very good experience.

Deliver was a bit slow but the finance side went very well was very satisfied

Excellent experience. Professional, knowledgeable,competent,comprehensive customer care and vehicle service.

Didn’t take long and no surprises

On time

Very easy , Ryan was very professional

Central processed my vehicle professionally and promptly. Communications were clear and concise.

Great People, Great Product, Got me in got me out.

Professional technical description and good customer service

Nick Roman and the entire staff were great. No pressure, no upselling, great price. From start to finish took about three hours and I drove out with what I wanted. Highly recommended.

Central is once again totally professional and efficient. Everything is made clear upfront and accomplished in a timely manner

Guy and Ed were extremely helpful and we left very happy with our new car. And they met all of our requirements along the way! We have had several positive experiences with many of our family members also using Central Chevrolet for new vehicles thru the years!

I have always had a excellent experience at Central. From sale to service. ⭐⭐⭐⭐⭐

Guy Montone is a seasoned rep for CC. This is the 3rd car we have purchased thru him. He’s a pleasure to deal with. J Meiklejohn

Awesome job when i came in for my new inspection sticker!!

Everything ran smoothly and professional, and finished in a timely fashion no complaints here

Everyone was great

Great service

I hate surveys.

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